Refund policy

We realise that getting just the right shoe and fit is really important and we want to assure you that you can order from with complete confidence. 

If, for any reason, you're not 100% satisfied, we will be pleased to refund or exchange your purchase. All we ask is that you return your items to us in perfect unused condition and with their original packaging within 14 days from receipt. Refunds will be processed in the manner in which the payment was originally made. This does not affect your statutory rights.

During special sales or discounted items we do not provide refunds.

We unfortunately can't provide any pre-printed return labels since the customer is liable for the return costs in our website.

Due to high demand during sales periods, please allow up to 10 working days for the return to come back to us and then a further 10 working days for the return to be processed before contacting us. We apologise for any inconvenience caused. 

Please note, we can only accept unworn shoes. Therefore, we strongly recommend to try them on inside before wearing them out to keep them in perfect condition.

Sunies GmbH produces and sells sustainable woman sandals, kids sneakers and unisex slides. All Sunies shoes are produced in Brazil and sold on the worldwide shoe market. 

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